Refund & Cancellation Policy

Introduction

At Vahankhoj, we act as a facilitator between car buyers and authorized dealerships. Since we do not collect payments directly, the refund and cancellation policies are governed by the respective dealership’s terms. However, we ensure customer satisfaction by assisting with the cancellation process and providing necessary support in case of disputes.

1. No Payment Collection on Vahankhoj

• Vahankhoj does not accept or process any payments for car bookings, insurance, or any other service.
• All transactions, including booking amounts and final payments, are directly handled by the dealership.

2. Cancellation Process

• If a customer wishes to cancel their car booking, they must contact the respective dealership where the booking was made.
• Vahankhoj can assist in facilitating communication between the customer and the dealership but does not have control over cancellation policies.
• Cancellation requests should be made as per the dealership’s terms to avoid any penalty or loss of booking amount.

3. Refund Policy

• Refund eligibility depends on the dealership’s policy, as Vahankhoj does not process payments.
• If a refund is applicable, the dealership will initiate the refund as per their stipulated timeline.
• Vahankhoj can help follow up on behalf of the customer but is not responsible for processing refunds.

4. Insurance & Other Services

• If a customer cancels an insurance plan facilitated through our platform, the refund policy of the respective insurance provider will apply.
• Vahankhoj can provide guidance but does not process insurance cancellations or refunds directly.

5. Assistance in Disputes

• In case of a dispute regarding cancellation or refund, customers can reach out to support@vahankhoj.com for assistance.
• We will mediate between the customer and the dealership to find a resolution, but the final decision will rest with the dealership.

6. Modifications to Policy

Vahankhoj reserves the right to update this policy to improve customer experience and service standards. Users will be notified of any significant changes via email or website updates.

For any queries related to cancellations or refunds, feel free to contact support@vahankhoj.com.