Privacy Policy

Introduction

At Vahankhoj, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our platform www.vahankhoj.com. By accessing our website, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information to provide a seamless car-buying experience:

• Personal Information: Name, contact number, email address, and city to assist with inquiries and bookings.
• Vehicle Preferences: Model, variant, and car-related interests to offer personalized recommendations.
• Communication Data: Messages, chats, and call details (if applicable) when you interact with our experts.
• Technical Data: IP address, browser type, device information, and cookies to enhance website performance.

2. How We Use Your Information

• To process inquiries and facilitate car bookings with partnered dealerships.
• To provide expert consultation and customer support.
• To offer personalized recommendations based on your car preferences.
• To notify you about new car launches, offers, and updates (only with your consent).
• To improve website functionality and user experience through analytics.
• To ensure compliance with legal and regulatory requirements.

3. Information Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your details under the following conditions:

• With Dealerships: When you inquire about a car or book a vehicle, your details are shared with relevant dealers to assist with the process.
• With Service Providers: For hosting, analytics, customer support, or technical operations.
• For Legal Reasons: If required by law or to protect our rights, prevent fraud, or ensure user safety.

4. Data Security

• Encrypted storage of personal details.
• Secure transmission of data via HTTPS.
• Restricted access to authorized personnel only.
• Regular security audits to prevent unauthorized access.

5. User Rights & Control

As a user, you have the right to:

• Access your data: Request a copy of the personal information we hold.
• Update your information: Modify your contact details anytime.
• Withdraw consent: Opt out of marketing communications.
• Request data deletion: Ask us to remove your personal details from our database.

To exercise any of these rights, contact us at privacy@vahankhoj.com.

6. Cookies & Tracking

We use cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us understand user behavior and improve our platform.
• Marketing Cookies: Used for personalized promotions (if applicable).

You can manage cookie preferences in your browser settings.

7. Retention of Data

• Inquiry and booking details: Retained for a reasonable period to assist with follow-ups.
• Communication records: Stored for quality and dispute resolution purposes.
• Browsing data: Retained temporarily for website optimization.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., dealership sites). We are not responsible for their privacy practices, and we encourage users to review their policies before sharing personal information.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be communicated via email or website notification.

10. Contact Us

For any questions regarding this policy, contact us at privacy@vahankhoj.com.